Sort conversations with tags

A tag groups a conversation with requests of the same kind, such as Delivery or Payment. Each App has its own tags.

1. Open the conversation.
2. At the top, click “Add a tag”, or the tags already on it.
3. Search for a tag and choose it. Choose a tag already on it again to take it off.

A conversation can carry up to 10 tags.

Manage tags

Open App settings > Tags to add, rename or delete a tag. A deleted tag disappears from conversations, which stay in the inbox.

With the permission, you can also create a tag from the conversation: type its name in the search, for example Delivery, then choose Create “Delivery”.

Every member can put tags on conversations. Creating, renaming and deleting them is for Admins, the Owner and Agents with the “Saved replies and tags” permission.