Privacy Policy

1.Who is responsible

Zean is responsible for the data of Members, the people who use the dashboard.

For the data of Contacts, the people who write in the chat on a website or in an app, the Company running the chat is responsible. Zean handles it for that Company, only as it instructs.

Zean is operated by BRISSOTO SARL, a limited liability company with its registered office at Rue 1.814, Bastos, BP 4402, Yaoundé, Cameroon, registered in the RCCM under number CM-NSI-02-2024-B12-00257 on 7 May 2024.

2.What we collect

For Members:

• name and email address;
• Google sign-in details, if you use Google: name, email and profile photo;
• the profile photo you add, if any.

For Contacts:

• the messages and files they send;
• browser and system, for example Chrome on Android, language and the country they write from;
• what the Company's website or app passes on, such as an identifier or attributes;
• the email address, only if the Contact gives it, and the site the Contact wrote from.

We also use the IP address of connections to limit abuse, such as too many messages in a short time. A Contact’s country is read from their connection without storing their IP address: nothing more precise than the country is inferred. When the connection does not tell, the device’s time zone estimates it, without being stored.

3.Why we use it

We use this data to:

• carry messages between Contacts and Companies;
• sign Members in and protect their access;
• send the service emails: sign-in codes, invitations, Wallet reminders;
• tell a Contact by email, once per request, when a reply stays unread for an hour, if they left their address;
• send Conversation events, messages included, to the webhooks a Company sets up, at the address it chooses;
• fix problems and improve Zean.

We do not sell data and do not use Conversations for advertising.

4.Who can read Conversations

Only Members of the Company with access to the App can read its Conversations.

The Zean team does not read messages: its management area shows volumes, never content.

Internal notes are visible to the Company's Members only, never to the Contact.

5.Where data is stored

Data is stored with our subprocessors, in To complete: region. It is encrypted in transit and at rest.

Our subprocessors:

• Convex, for the database and servers;
• Cloudflare R2, for files;
• Notifuse, for emails;
• Google, for signing in with Google;
• our payment provider, To complete: name, for Recharges;
• Google Analytics and Rybbit, which we host ourselves, to measure the audience of the public pages of the site.

6.How long we keep it

Conversations and Contacts are kept as long as the Company exists. The Owner or an Admin can delete a Contact and their Conversation sooner.

When a Company is closed, its data is deleted within minutes, receipts included. To complete: how long backups are kept.

7.Payments

Recharges are paid with our payment provider, To complete: name, which receives the card or Mobile Money details.

We never receive your card number. For Mobile Money, we keep the phone number used, for the receipt.

8.Storage on your device

The chat stores an identifier in the Contact's browser to recognise the device. The Contact finds their Conversation again when they come back.

This identifier is not used for advertising or to follow the Contact on other sites. If the browser data is cleared, the identifier goes and a new Conversation starts.

The dashboard stores your language and your sign-in session in your browser.

On the public pages of the site, such as the home page, pricing, help or the blog, Google Analytics measures the audience: page views and clicks on the sign-up buttons. It also counts each Company created, with no information about it. It is never loaded in the dashboard and receives neither the Conversations, nor your name, nor your email. It is not used for advertising. In the European Economic Area, the United Kingdom and Switzerland, it sets no cookie. Rybbit, which we host ourselves, measures the same pages and the same clicks in the same way: it sets no cookie and only stores a random identifier in the browser.

9.Your rights

You can ask to see, correct or delete your data, and to receive a copy.

Members change their name and photo themselves in My profile. Contacts first contact the Company running the chat, which is responsible for their data. We help it answer.

You can also complain to your country's data protection authority.

10.Contact

A question about your data? Write to support@zean.chat or open the chat. We reply within To complete: 30 days, in English or French.