Assign a conversation to a member

Assigning a conversation says who handles it. The whole team still sees it in the inbox.

1. Open the conversation.
2. At the top, click the assign menu: it shows “Unassigned” or the member’s name.
3. Choose a member who works in this App, or “Nobody” to unassign it.

An unassigned conversation goes to the first member who replies. An internal note does not assign it.

Who gets alerts

• Unassigned conversation: every member who works in the App.
• Assigned conversation: the assigned member only.
• If the assigned member can no longer reach the App, the App’s whole team is alerted again.

Find your conversations

In the inbox, the “Open” and “Resolved” tabs and the “All”, “Mine”, “Unassigned” and “Unread” filters sort the list. “Unread” shows only the conversations you have not read yet.

When a member is removed from the company, or loses access to an App, their assigned conversations become unassigned again.