Terms of Service

1.Who we are

Zean is a support chat service for businesses. These Terms apply to the website, the dashboard and the chat your Contacts see on your website or in your app.

By signing up, you accept them for yourself and for your Company. If you do not agree, do not use Zean.

Zean is published and operated by BRISSOTO SARL, a limited liability company with its registered office at Rue 1.814, Bastos, BP 4402, Yaoundé, Cameroon, registered in the RCCM under number CM-NSI-02-2024-B12-00257 on 7 May 2024.

2.Your profile and your Company

You sign in with your email or with Google. Keep your mailbox safe: anyone who can read it can sign in as you.

A Company holds your Apps, Members, Conversations and Wallet. The person who creates it becomes its Owner.

The Owner and Admins invite Members and choose their Role. Each Member answers for what they do in Zean.

3.Plans, Wallet and Recharges

Zean has no subscription. You add money to your Company's Wallet with a Recharge of 1, 3 or 6 months, or a year, and each month of your Plan is taken from the Wallet, as are the AI packs you buy. An AI pack can also be paid directly: its payment goes through the Wallet and does not change your Plan. An AI pack's replies are valid 12 months after purchase.

Nothing is ever taken from your phone or card automatically. You choose when to recharge. Each Recharge comes with a receipt, available in Company settings.

Money in the Wallet is not refunded and cannot be transferred to another Company or person.

When the Wallet no longer covers the month, your Plan keeps working for 7 more days. After that, your Company moves to the Starter Plan, which is free. Your data stays in place and you can recharge at any time.

4.Acceptable use

Use Zean for real conversations with the people who write to you. You may not:

• send spam or unsolicited messages;
• share illegal content, or content that threatens or harms others;
• pretend to be another person or business;
• try to get around, overload or break the security of the service.

If a Company breaks these rules, we can suspend it, with or without notice depending on how serious the problem is. The Company can write to us to learn why.

5.Your content and your Contacts' data

Your Conversations, files and settings belong to your Company. We only use them to run Zean for you.

Your Company is responsible for the data of its Contacts: it must tell them the chat exists and have the right to collect what they send.

Our Privacy Policy explains how we handle this data for your Company.

6.Availability and changes

We work to keep Zean available at all times, but we cannot promise it will never be interrupted.

We improve Zean regularly and may change or remove features. If a change to these Terms affects you, we email the Owner and Admins at least 30 days before it applies.

7.Closing your Company

The Owner can close the Company at any time, from the Danger zone of Company settings.

Closing is final. Apps, Conversations, Contacts, files, Members and receipts are deleted and cannot be recovered.

Money left in the Wallet is not refunded.

8.Liability

Zean is provided as it is. We run the service with care, but we are not responsible for indirect losses, such as lost sales.

To complete: liability cap, for example the total of Recharges in the last 12 months.

Nothing in these Terms limits the rights the law gives you.

9.Applicable law

These Terms are governed by Cameroonian law.

If we disagree, write to us first: most problems are solved quickly. If no amicable solution is reached, the dispute may be brought before the competent courts under the applicable Cameroonian rules, without depriving a consumer of any mandatory protection they enjoy under the law.

10.Contact

Questions about these Terms? Write to support@zean.chat or open the chat. We reply in English or French.