Frequently asked questions

Yes. The Starter Plan is free, with no card and no time limit: 2 members, the Owner included, 1 App, 100 AI replies a month and the "Powered by Zean" badge in the chat. Every feature is included.

Yes. The React Native SDK adds your App’s chat to your mobile app. Your Contacts write there as they do on your website, and their messages arrive in the same inbox.

French and English, for the dashboard and for your Contacts' chat. Each member picks their language. The chat follows the language of the Contact's device, else the App's default language.

Yes. One App matches one domain, one iOS Bundle ID and one Android package name: the chat shows nowhere else. For another website, create another App; the same team answers both. Each App has its own inbox, colours and install code. Starter has 1 App, Small business 3 and SME 10.

Yes, or whoever looks after your website: the chat needs a short code added to your site, once, and your domain allowed.

Yes. Invite your team by email and give each person a Role: Admin to manage settings, Agent to answer conversations. The Owner and pending invitations count in your Plan’s members.

Yes. With Verified Contacts, your website or app passes the signed-in user's ID, with no secret and no server code. The Contact then shows with their name, email and a verified badge, and finds their conversation on each of their devices.

Only the members of your Company. Internal notes stay visible to your team only, never to the Contact. The Zean team’s tools do not show the content of your conversations.