Use saved replies

A saved reply is a text ready to insert in a conversation. Each App has its own saved replies.

Insert a reply

1. In the message box, click the “Saved replies” button, next to the emoji button.
2. Search for the reply by its title and choose it.
3. The text goes in with its variables filled, in the Contact’s language when that version exists, else in the other language. When the Contact’s language is unknown, the French version comes first. Read it over, then send.

Create a reply

1. Open App settings > Saved replies, then click “New reply”.
2. Give it a title and write the text. The version in the other language is optional.
3. Add variables with “Insert a variable”, check the preview, then save.

Variables

• Contact’s first name
• Contact’s last name
• Contact’s email
• Your name
• App name

Every member can use saved replies. Creating, editing and deleting them is for Admins, the Owner and Agents with the “Saved replies and tags” permission.