Hide the chat on some pages

Updated October 20, 2026

On a hidden page, the chat does not show and the tab title does not count unread replies. The rest of the site keeps the chat.

  1. Open App settings > Developers > Domain, apps and pages.
  2. In “Hidden pages”, type a page, for example /checkout, then click “Add”.
  3. Click “Save”. Your site follows the list without changing its code.

The rules

  • /checkout hides that page only. /account/* hides /account and every page under it.
  • A * stands for any run of characters, in the middle too: /products/*/reviews.
  • Capitals, a trailing slash, parameters after ? and anchors like #top do not count.
  • On a site whose pages read #/checkout, the part after # counts as the page.
  • You can paste a full address: only the path is kept.
  • The list applies to the App’s Domain, on every Plan: 50 pages at most.

To test an address, type it beside the list: you see whether the chat shows there. On a hidden page, your site’s code opening the chat is ignored, and the browser console says why.

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