Answer from your phone

Every member can answer from their phone. The Mobile app shows the same Companies, Apps and conversations as the dashboard, with the same Role.

1. Install Zean from the App Store or Google Play.
2. Enter your email address and type the 6-digit code you receive, or continue with Google, or with Apple on an iPhone. The phone’s browser keeps your Google sign-in: next time, it takes you straight back to the app.
3. Your Inbox opens on your last Company, as long as it is still open to you. Tap its name at the top to switch Company or App.

What you can do there

• Reply, with photos and files attached to the text in one message, add Internal notes, use Saved replies, assign, resolve and tag.
• Open a Contact, block them, merge or delete them as your Role allows.
• Owners and Admins change the Appearance and Messages and hours of an App. Agents see these settings locked.
• Conversations you opened stay readable without a network for 14 days.
• A reply sent without a network leaves as soon as it is back. If it fails, its bubble offers Try again or Discard; a refused reply, to a blocked Contact or in a paused App, is taken out with a message.
• Write to the Zean team: your conversation with it is in the Inbox, as on the dashboard.

Billing, members, Company settings and stats stay on the web. A paused App or place is handled there too.