Set your opening hours

Open App settings > Messages and hours. By default, an App is always open: the team counts as there whenever a member is available.

1. Turn off “Always open”.
2. For each day, turn opening on or off, then set the opening and closing times. Closing must be after opening.
3. Check the time zone: your hours apply in that time zone. The one suggested is your browser’s.
4. Save.

When nobody can answer

Outside opening hours, or when no member of the App is available, the chat header says “Away for now”. If a Contact writes, the away message goes out, once per Case.

A member is available when their dashboard is open and their status is “Available”. Change your status by clicking your name at the bottom of the sidebar.

Outside opening hours, members get no notification and no sound for this App, on the web or the Mobile app. Conversations still arrive in the inbox. When the App opens again, missed notifications are not sent: the conversations wait there, unread.

The preview on the page shows the chat during hours and outside hours.