Suspend or restore a member

Suspend a member who is leaving the company or should no longer have access. They no longer see the company, even in a tab already open.

1. Open Company settings > Members.
2. On the member’s row, open the three-dot menu, “Actions for Awa” for example, then choose “Suspend”.
3. Click “Suspend” to confirm.

What happens

• The company leaves their list: they can no longer open its inbox, its Apps or its settings.
• If they have no company left, they see “You no longer have access to any company” when they sign in, with “Create a company” and “Sign out”.
• They get no more alerts from the company and no longer count as a member online.
• Their conversations stay assigned to them, marked “(suspended)”. Another member can reassign them.
• Their place in your Plan is freed.
• Their other companies do not change.

Restore a member

Suspended members stay in the list, marked “Suspended”. On their row, open the three-dot menu, choose “Restore”, then confirm with “Restore”. They get the company back with the same Role and access.

Restoring a member takes a place in your Plan. If the Plan is full, the window offers the next Plan, with a button such as “Move to Small business” to pay right away.

The Owner cannot be suspended, and nobody can suspend themselves. A suspended person cannot be invited again: restore them. Suspending and restoring are for Admins and the Owner only.